Terms, payment and aftercare
Terms
We scope each assistant or content system around its purpose, information, integrations, human review, testing and handover. AI can be wrong; no accuracy or business result is guaranteed. Client operation after handover is included only if the proposal says so. Integrations, third-party usage charges and ongoing operation must be explicit in the accepted proposal.
One-off project ranges are in Australian dollars, excluding GST. The minimum engagement is A$300 + GST. Published ranges are starting points, not fixed quotes. Your accepted proposal confirms scope, price, payments, revisions, exclusions and third-party costs. Ecommerce, bookings, memberships, portals, directories, custom tools and complex integrations are separately scoped after discovery, not automatically above A$10,000. Combine two eligible core services (Website, Visual, Branding) for 10% off, or all three for 20%, in one coordinated project. Discounts apply to eligible one-off fees, cannot be stacked, and exclude AI work, care plans, advertising and pass-through costs.
The proposal defines exclusions as well as inclusions. New concepts, pages, functionality, content or a changed brief may affect scope, timing and price; we agree any change before starting it.
Payment and revisions
Payment structure is agreed after discovery, once we understand the scope, complexity and your circumstances. A typical starting point is a 20% deposit followed by milestone payments tied to agreed deliverables or approval points. For small projects up to A$1,000, payment in full before work begins may be appropriate. If you choose to pay more upfront, that may support higher scheduling priority, a faster delivery path or an agreed discount, subject to our capacity. Your written proposal confirms the payment schedule, final-payment trigger and any discount. Work begins after the agreed initial payment clears unless a written exception is approved by the responsible human.
Your proposal states the included review stages and revision rounds. Revisions refine the approved direction; they do not include unlimited concepts, new pages, new functionality or a changed brief. We agree any scope, fee or schedule change with you before starting additional work.
Aftercare
Every website built by ALIAS includes a 30-day initial support window at no additional charge, beginning at launch or agreed handover. It covers reasonable correction of defects in the agreed work, handover questions and reasonable help confirming that agreed launch functions work as delivered. It does not include new features, redesign, new content, changed direction, substantial redevelopment, client-side changes, third-party outages or ongoing monitoring. Those requests need an agreed change or care arrangement.
- Website Care
- A$200/month — Agreed hosting, monitoring, routine maintenance, recovery process, monthly functional check and technical support within the agreement. For websites built by ALIAS.
- Website Care + Updates
- A$350/month — Website Care plus up to one hour of minor content updates each month. Unused time does not roll over. For websites built by ALIAS.
New pages, redesigns, new creative, campaigns and substantial development are quoted separately. Domains, paid CMS seats, premium software, excess usage and specialist charges are separate unless the proposal includes them. Stores, portals and complex integrations may need a separately scoped care arrangement.
Response targets are targets, not guarantees. Suggested targets are acknowledgement of critical incidents the same business day where practicable, high-priority issues within one business day and normal support requests within two business days. The agreement sets actual service hours and response expectations; response time does not guarantee resolution time.